Booking Terms & Conditions For our Face to Face Classes & Events:
We require payment in advance & a contact telephone number to secure your place on a session. Payment is accepted in our shop, over the phone, or online via Eventbrite.
Our class sizes are small and we are trying to keep our class fees as accessible as possible. When booking, please check your diary carefully as our fee is non refundable and only valid for the date you have booked. As a small business it is not financially viable for us to offer refunds or an alternative class date on last minute cancellations and you may risk losing the cost of the class. We understand that situations arise, with 1 week’s (or more if possible) notice we may be a able to offer you a place on an alternative date, but this is not guaranteed. We will try our best to fill your place (there may be a waiting list) and if we do so, we will offer you the opportunity to re book. Alternatively you can send a friend to take your place. Please call us directly on 020 7275 8043 to discuss.
If you know you would like to book a class please try to do so promtly as we now close down bookings 2 days before the class start date if no one has booked in advance. If a class is able to go ahead, occasionaly there are last minute places available, so please do call us on 020 7275 8043 to check availability.
If booking as a gift please inform us who will be attending and their contact telephone number. Please draw their attention to our terms & conditions. We also offer Gift Vouchers, which are valid on classes or in the shop. If you have received a Gift Voucher please check the workshop calendar and contact us directly, letting us know which class(es) you’d like to book onto.
Occasionally we may need to cancel or re schedule a class due to unavoidable circumstances or if it is under subscribed. We will of course inform you within 48hrs and offer an alternative date, a credit note or a full refund. Apologies, but we will not be liable for any costs or expenses that may be incurred due to a cancellation.
CLASS START TIME: Please arrive promptly for class, ideally 5 mins before, we have a lot of content to work through. If you are experiencing transport issues please contact us on 020 7275 8043 or 07958 424 808 . If you just turn up late, you may be refused entry, it’s diruptive and unfair on the rest of the group.
SEWING MACHINES: We use ‘Brother’ LX25 sewing machines (top loading bobbin) in our classes, which are regularly serviced and tested. The knowledge and techniques taught are suitable for all sewing machine models. We are open to you using your own sewing machine provided it is a new or recently serviced sewing machine and you must contact us in advance of the class to arrange before attending. Once you’ve been given the go ahead, please arrive 1/2hr before the class starts, so that the tutor can check over your machine and get familiar with the workings of your machine. We reserve the right to refuse the use of your own machine if arriving at the class starting time or if the machine is not working properly.
There is NO FOOD or DRINK in the studio. You are welcome to bring a sealed water bottle but please ensure any ‘take out’ items are consumed before arrival.
We welcome private party bookings, please contact us to discuss your ideas / requirements. Payment in advance is required to secure the date
We also welcome feedback, suggestions and ideas on how to evolve and improve our classes and events!
